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Conflict Resolution for the Service Team: Turning Resistance into Productivity with Nancy Bandy

April 1, 2025 7:45 AM - 3:30 PM (CDT)

Description

Conflicts are inevitable when smart, confident, and assertive individuals collaborate to achieve workplace goals. While conflicts can be a serious challenge, they can also be a valuable tool for growth when managed effectively. This seminar focuses on helping service contractors understand and redirect conflicts toward positive outcomes, ensuring long-term success. By the end of this seminar, participants will be able to identify the difference between functional and dysfunctional conflicts and transform them into opportunities before they escalate. Participants will also be able to recognize the three most common sources of conflict and anticipate the five ways people might react, allowing them to manage and resolve conflicts more effectively.

Recommended for service contractors and team leaders who seek to enhance their conflict resolution skills and foster a more collaborative and productive work environment.

Nancy Bandy is the Managing Director of TRAINSITIONS Consulting Group LLC, with extensive experience in training and management consulting. She has developed and delivered custom training programs for MSCA members and held executive positions with Coldwell Banker, CB Richard Ellis, and other major firms. Nancy holds a Bachelor’s Degree in Business Education and a MA in Management.

Time

7:45 am - 8:00 am Breakfast 8:00 am - 3:30 pm Seminar (including lunch & breaks)

Location

CCI Training Center


We are located off the north frontage road behind the Hampton Inn & Suites in building marked Woodside V.

Note: The building front doors do not unlock until 7:30 am.

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Contact Information

Name: Sophie Thaden
Email: sthaden@minnesotamca.org
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