BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230119T120000 DTEND;TZID=America/Chicago:20230119T170000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Essential Service Skills Training with Kevin Dougherty [AFTERNOON] DESCRIPTION:A training program designed to grow and enhance new and current customer relationships. Build a force field around your customers. This program is for your frontline team including techs\, supervisors\, office staff\, dispatchers\, customer service reps and anyone who has customer contact. Developing and using service standards for consistency and customer satisfactionHow making the customer look good insures your survival onsiteAdding and leveraging the value on what you already doChanging the perceptions on how your techs and dispatchers are perceivedGetting your techs\, dispatchers and managers to take more of a consultative sales approachTurning customer issues and complaints into opportunitiesTurn your team into solution providersFront-line relationship building strategies and tacticsEmpowering your dispatchers and service techs to take care of customer issues on the spotSelling techniquesTeach your technicians and dispatchers to make more recommendations on the spot.Target Audience: frontline team including techs\, supervisors\, office staff\, dispatchers\, customer service reps and anyone who has customer contact.\nThis program is being offered twice in one day to allow for work to continue. Attendees can sign up for either the morning or afternoon sessions. Lunch will be provided for both morning & afternoon attendees. \nKevin Dougherty has been speaking to the construction industry over the last 20 years. Kevin's work and education experience enables him to relate to today's problems and provides tangible solutions in an easy-to-listen style. His client base ranges from family-owned businesses to corporate conglomerates. In addition to speaking and writing articles\, Kevin has served as sales manager and corporate trainer for a multi-million dollar mechanical contractor. X-ALT-DESC;FMTTYPE=text/html:
A training program designed to grow and enhance new and current customer relationships. Build a force field around your customers. This program is for your frontline team including techs\, supervisors\, office staff\, dispatchers\, customer service reps and anyone who has customer contact. Developing and using service standards for consistency and customer satisfaction
Target Audience: frontline team including techs\, supervisors\, office staff\, dispatchers\, customer service reps and anyone who has customer contact.
This program is being offered twice in one day to allow for work to continue. Attendees can sign up for either the morning or afternoon sessions. Lunch will be provided for both morning &\; afternoon attendees. \;
Kevin Dougherty \;has been speaking to the construction industry over the last 20 years. Kevin&rsquo\;s work and education experience enables him to relate to today&rsquo\;s problems and provides tangible solutions in an easy-to-listen style. His client base ranges from family-owned businesses to corporate conglomerates. In addition to speaking and writing articles\, Kevin has served as sales manager and corporate trainer for a multi-million dollar mechanical contractor.
LOCATION:10590 Wayzata Blvd. Ste. 100 Hopkins MN 55305 UID:e.3120.725405 SEQUENCE:3 DTSTAMP:20240329T152445Z URL:https://members.minnesotamca.org/events/Details/essential-service-skills-training-with-kevin-dougherty-afternoon-779070?sourceTypeId=Hub END:VEVENT END:VCALENDAR