BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20270413T080000 DTEND;TZID=America/Chicago:20270413T153000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Delivering the Ultimate Service Experience: A Guide for Technicians with Kevin Dougherty DESCRIPTION:This course helps service technicians and dispatchers strengthen customer relationships while creating more value on every service call. Participants will learn practical strategies for improving customer service\, resolving issues effectively\, communicating as trusted advisors\, and identifying opportunities to better serve customers. The course also includes techniques for handling customer interactions with confidence and professionalism.Topics Covered:Developing and using service standards for consistency and customer satisfactionHow making the customer look good insures your survival onsiteAdding and leveraging the value on what you already doChanging how your techs and dispatchers are perceived by your customersGetting your techs and dispatchers to take more of a consultative sales approachTurning customer issues and complaints into opportunitiesTurning your techs and dispatchers into solution providersFront-line relationship building strategies and tacticsEmpowering your dispatchers and service techs to take care of customer issues on the spotTechnician selling techniquesRecorded technician sales training role playsRecommended for service technicians\, dispatchers\, and service managers. Kevin L. Dougherty has over 30 years of experience speaking to the construction industry\, providing practical solutions in an engaging manner. With a background that includes roles as foreman\, sales manager\, and corporate trainer\, Kevin's seminars have educated thousands. He has been a frequent speaker for numerous trade associations\, consistently recognized for his ability to entertain and inform. X-ALT-DESC;FMTTYPE=text/html:

This course helps service technicians and dispatchers strengthen customer relationships while creating more value on every service call. Participants will learn practical strategies for improving customer service\, resolving issues effectively\, communicating as trusted advisors\, and identifying opportunities to better serve customers. The course also includes techniques for handling customer interactions with confidence and professionalism.

Topics Covered:

Recommended for service technicians\, dispatchers\, and service managers. \;

Kevin L. Dougherty has over 30 years of experience speaking to the construction industry\, providing practical solutions in an engaging manner. With a background that includes roles as foreman\, sales manager\, and corporate trainer\, Kevin'\;s seminars have educated thousands. He has been a frequent speaker for numerous trade associations\, consistently recognized for his ability to entertain and inform.

LOCATION:10590 Wayzata Blvd Ste. 100 Hopkins MN 55305 UID:e.3120.1599767 SEQUENCE:3 DTSTAMP:20260819T051835Z URL:https://members.minnesotamca.org/events/Details/delivering-the-ultimate-service-experience-a-guide-for-technicians-with-kevin-dougherty-1882868?sourceTypeId=Hub END:VEVENT END:VCALENDAR