Customer Chaos: Handling Difficult Situations and Emotional Customers with Lisa Austin

Description

In today’s fast-paced service environment, even satisfied customers can become frustrated or upset. This interactive four-hour course equips you with practical strategies to navigate emotional interactions, defuse conflict, and turn challenges into opportunities for stronger relationships. Through personality insights, conflict management tools, and proven resolution techniques, you’ll leave with the confidence to handle difficult situations while achieving win-win outcomes. 

Recommended for service technicians, dispatchers, project coordinators, and any construction professionals who interact directly with customers or team members in challenging situations.

Lisa Austin is founder and President of Austin Training Advisors, has been designing and delivering custom employee development workshops since 1997, specializing in customer service, communication, and engagement. A certified trainer with a background as a senior corporate trainer, Lisa brings energy, creativity, and real-world experience to help teams thrive.