Description

Being a good communicator is the foundational skill necessary to excel in all other leadership competencies. In this workshop participants will learn about different communication styles and identify their own communication preferences. The group will learn how to leverage their communication style to achieve goals and gain confidence in their day to day conversation and come away with tools to be more successful in all of their relationships through communication. The class involves applying what they learn to specific construction and service situations. In addition, the class will cover why it is critical to understand how others communicate and why it is important to be able to adapt to styles that to better guide themselves and their team members through conflict.

By the end of the session participants will be able use a variety of leadership skills and specific conflict resolution strategies to gain positive results and improve relationships. Leaders will be able to strategically guide themselves and their teams through conflict situations. In addition, the group will know the benefits of shifting how they view conflict and be able to use natural conflict situations in their environment as an opportunity to build trust and better relationships with those in their sphere of influence. Attendees will practice applying strategies to a variety of real world construction and service situations. The class will also learn how to effectively deal with difficult coworkers that are often the roadblocks to successful conflict resolution.

• Gain a clear understanding of communication styles and how your communication style affects how others interact with you.
• Learn how to adapt to other communication styles and use this knowledge to improve relationships with internal team members and external service and construction clients.
• Be able to gain better results through communicating effectively and with purpose.
• Know how to use effective communication skills to manage conflict in your day to day interactions.
• Know the benefits of having happy and healthy conflict within and between teams.
• Understand conflict resolution choice points and understand the consequences of conflict avoidance and negative conflict.
• Apply conflict management skills and strategies to leverage creativity and input to achieve impactful result within service teams, project teams, and with clients.
• Be able to use communication and emotional intelligence skills to improve relationships and achieve goals during conflict situations.

Note: Class includes individual and team DISC reports.

Leah Guttman has over 12 years of national experience in the design, implementation and facilitation of educational programs, classes and seminars. Her 20-year career as a CFO and Finance Manager in the mechanical construction industry has given Leah the unique ability to offer training and consulting from a hands-on, in the trenches perspective.