Description

A training program designed to grow and enhance new and current customer relationships. Build a force field around your customers. This program is for your frontline team including techs, supervisors, office staff, dispatchers, customer service reps and anyone who has customer contact. Developing and using service standards for consistency and customer satisfaction

• How making the customer look good insures your survival onsite
• Adding and leveraging the value on what you already do
• Changing the perceptions on how your techs and dispatchers are perceived
• Getting your techs, dispatchers and managers to take more of a consultative sales approach
• Turning customer issues and complaints into opportunities
• Turn your team into solution providers
• Front-line relationship building strategies and tactics
• Empowering your dispatchers and service techs to take care of customer issues on the spot
• Selling techniques
• Teach your technicians and dispatchers to make more recommendations on the spot.

Target Audience: frontline team including techs, supervisors, office staff, dispatchers, customer service reps and anyone who has customer contact.

This program is being offered twice in one day to allow for work to continue. Attendees can sign up for either the morning or afternoon sessions. Lunch will be provided for both morning & afternoon attendees.

Kevin Dougherty has been speaking to the construction industry over the last 20 years. Kevin’s work and education experience enables him to relate to today’s problems and provides tangible solutions in an easy-to-listen style. His client base ranges from family-owned businesses to corporate conglomerates. In addition to speaking and writing articles, Kevin has served as sales manager and corporate trainer for a multi-million dollar mechanical contractor.