FLA: Customer Chaos: Handling Difficult Situations and Emotional Customers with Lisa Austin

Description

This seminar is part of the Field Leader Academy certificate series. Contact Sophie Thaden at sthaden@minnesotamca.org to inquire about registration. 

This session explores practical techniques for handling difficult conversations and resolving conflict with customers, colleagues, and project partners. Through personality insights and proven communication strategies, participants will learn how to de-escalate emotional situations, strengthen relationships, and create positive, win-win outcomes in every interaction. 

This program is ideal for new, experienced, and future field leaders. 

Lisa Austin is founder and President of Austin Training Advisors, has been designing and delivering custom employee development workshops since 1997, specializing in customer service, communication, and engagement. A certified trainer with a background as a senior corporate trainer, Lisa brings energy, creativity, and real-world experience to help teams thrive.