Description

This seminar focuses on the skills required for managing service projects. It emphasizes enhancing soft skills and tackling the daily demands faced by service project managers. By the end of the seminar, participants will be equipped to manage client relationships effectively, prepare accurate estimates, craft compelling proposals, and deliver persuasive presentations, with a focus on added value and strategic considerations rather than competing solely on price. Participants will engage in group discussions, small team work sessions, role plays, and problem-solving activities. 

Recommended for service project managers, team leads, and professionals involved in managing or supporting service-based projects.

Woody Woodall is the managing principal of Customer Focused Solutions, Inc., with a distinguished career in mechanical contracting. He has been instrumental in developing educational programs for the Mechanical Service Contractors Association (MSCA) and has received numerous accolades, including the “D.S. O’Brien Award of Excellence.” Woody began his career as a Steamfitter and has since focused on helping contractors and associations achieve their strategic goals through education and collaboration.