Description

This course prepares individuals with a technical background to enter the office setting through management and communication techniques.

• Identify the expectations of all positions in a service office
• Determine the best leadership & management techniques
• Discuss the difference between internal & external customer service relations

Recommended Audience: Service Managers & Technicians, Project Managers, Construction Managers, Leadership Roles, Field Supervisors, General Foremen, Foremen.

Woody Woodall is the managing principal of Customer Focused Solutions, Inc. He focuses on assisting contractors and associations achieve their strategic goals through education and collaboration. Woody has had a long and distinguished career in the mechanical contracting industry. He has held numerous positions in the mechanical field. By being so engaged in the industry, he has been able to see and experience the cutting edge processes that truly can make service groups the best in class in their areas.